Terms of service
Last updated: 13 September 2026
These Terms of Service govern your use of cayenhome.com and everything you buy through it. Please read them. They include a section on how disputes between us are resolved, which affects your legal rights, and an arbitration agreement with a class action waiver. By using this site or placing an order, you agree to these terms. If you do not agree to them, please do not use the site.
Nothing here changes the terms of a separate written agreement you have signed with us — a design proposal, a custom order acknowledgement, or a trade agreement. Where a signed agreement and these terms disagree, the signed agreement governs that project.
Who we are
This site is operated by Exotic Stones Inc, trading as Cayen Home, at The Ivy Courtyard, 6th Avenue and Mission Street, Carmel-by-the-Sea, California 93921. Mailing address, US Postal Service only: PO Box O, Carmel, California 93921. Telephone (831) 626-2722. Email concierge@cayenhome.com.
In these terms, "Cayen Home," "we," "us" and "our" mean Exotic Stones Inc trading as Cayen Home. "You" means the person using the site or placing the order.
Changes to these terms
We may change these terms at any time. The terms in force on the day you place your order are the ones that apply to that order, and a later change never alters a purchase you have already made. When we change them we update the date at the top of this page. Your continued use of the site after a change means you accept the revised terms.
Using the site, and your account
You may use this site if you are able to enter a binding contract. If you create an account, keep your password to yourself, and tell us promptly if you believe someone else has used it. You are responsible for what happens under your account. Do not open an account in someone else’s name or with information that is not true.
Placing an order
This is worth understanding clearly, because it surprises people.
Your order is an offer to buy, not a completed sale. The order number and the confirmation email you receive tell you that we have your order — they are not our acceptance of it. A sale is made when we accept your order, and we accept it by shipping the piece or by telling you in writing that we have accepted it.
We may decline or limit any order. We may refuse an order, cancel it after it is placed, or limit how many of something one person may buy. We do this rarely and for ordinary reasons: the piece turns out to be sold, damaged, or already promised; the price or description was wrong; we cannot verify the billing or delivery details; or the order does not look like a genuine retail purchase. If we decline your order after you have paid, we refund you in full. You owe us nothing and we will tell you why.
Much of what we sell exists in a quantity of one. Two people can order the same piece within the same hour. When that happens we contact the second buyer, refund in full, and help them find something else.
By completing checkout you agree to pay the price shown, applicable sales tax, and any shipping or delivery charges that apply to your order under our shipping policy.
Prices, and mistakes in them
Prices and availability can change without notice.
Occasionally something is priced wrong. A decimal moves, a stone-topped table is listed at the price of its base, a piece is published before it has been priced at all. When a price, description or availability is obviously wrong, we may correct it — including after you have placed an order. If that happens we will contact you before doing anything else. You may confirm your order at the corrected price or cancel it, and if you cancel we refund you in full. We will never charge you more than the price you saw without asking you first.
What a struck-through price means. Where a piece shows a higher price with a line through it, that is the price at which we previously offered that piece, or the price suggested by its maker. A piece marked as on sale is being offered below a price at which we offered it recently. We do not price match.
Prices on this site may differ from prices in our Carmel showroom.
What we say about our pieces
We write our own descriptions and photograph our own pieces, and we take real care over both. Even so, please read this section, because much of what we sell cannot be described the way a manufactured product can.
Colour on a screen is not colour in a room. Screens differ, and photographs cannot fully carry depth, translucency, patina, or how a stone or a finish reads under changing light. A piece will rarely look identical to its photograph.
Natural and hand-made materials vary, and that variation is not a defect. Mineral specimens, stone tops, agate, onyx, marble, hand-forged iron, mouth-blown glass and hand-finished work differ piece to piece. Our return and refund policy sets this out in full, and it forms part of these terms.
Antiques, vintage pieces and mineral specimens are described to the best of our knowledge. We describe age, origin, maker and material based on what we know from the piece itself, from the dealer or estate it came from, and from our own experience — thirty years of it, in stones especially. We do not offer a guarantee of attribution, age or provenance unless a piece is sold with a written certificate or appraisal, in which case that document governs. Antiques and vintage pieces are sold in the condition they are in, with the wear their age has given them. If you want a piece examined by your own appraiser before you buy, tell us and we will arrange it.
Ask to see the actual piece before it ships. On any one-of-a-kind piece we will film it and send you the video, free, before it leaves us. You only have to ask. We would far rather you were certain beforehand than disappointed afterwards.
Dimensions and weights are approximate and, on hand-made work, vary within the tolerance of the hand that made it. Measure your doorways, stairwells and turns before ordering a large piece; our shipping policy explains why this matters and what happens if a piece will not fit.
Final sale
Some pieces cannot be returned. They are marked FINAL SALE on the product page, so you know before you buy: custom and made-to-order work, one-of-a-kind pieces including antiques, vintage pieces, original artwork and mineral specimens, consignment pieces, and anything sold as is or from a final markdown. Our return and refund policy sets out the detail. Final sale never means we walk away from a piece that arrived broken — damage is a claim, not a return, and is covered in that policy.
Shipping, delivery and returns
Our shipping policy and our return and refund policy form part of these terms and apply to every order. In short: we ship to the contiguous United States only, freight delivery is curbside, freight pieces are either free direct from the maker or quoted individually before anything moves, and nothing is refunded until a returned piece is back with us and verified intact. Please read them both in full.
Design services, custom upholstery, and window and wall coverings
Alongside the pieces on this site we offer interior design, custom upholstery, window coverings and wall coverings. These are services, not shelf goods, and they work differently.
Every project begins with a written proposal or order acknowledgement setting out the scope, the specification, the price and the schedule. Nothing is ordered or cut until you have approved it in writing. That document, once you approve it, governs the project, and where it differs from these terms it prevails.
A deposit is required and is stated in the proposal. Because custom work is put into production specifically for you, the deposit becomes non-refundable once we place the order with the workroom or maker. We will tell you when that moment is coming.
Custom and made-to-order work is FINAL SALE. Custom finishes, custom upholstery, made-to-measure shades and curtains, wallpaper cut to your walls, and anything produced to your specification cannot be returned or cancelled once in production. This is how every workroom in the trade operates and it is not a policy we can waive.
Approvals are yours. You approve the fabric, the finish, the dimensions and the placement. We will show you samples and confirm measurements in writing, and we will tell you plainly when we think something will not work. Once you have approved a specification, a change of mind about colour, texture or scale is not a defect.
Customer’s own material (COM). If you supply fabric or material, you are responsible for its suitability, quantity, condition and timely arrival. Workrooms do not warrant work done in a material they did not supply, and neither do we. We will tell you the yardage needed; if it falls short, the delay and the cost of more are yours.
Measurements, site conditions and installation. We measure carefully, but walls are rarely square and old houses are rarely regular. Where an installer, contractor or trade is engaged directly by you, the agreement is between you and them; we are glad to recommend people we trust, and we do not stand behind their pricing, scheduling or workmanship. Lead times given for custom work are the maker’s estimates, not promises, and we pass on what we are told as soon as we are told it.
Our content, and yours
Ours. The photographs, descriptions, text, layout, design and name on this site belong to Cayen Home or to the makers and suppliers whose work appears here. Please do not copy, republish or use them commercially without our written permission. Honest personal use — a review, sharing a piece you love, showing a friend — is welcome and always has been. The names and marks of the makers we carry belong to them.
Yours. If you send us a review, a photograph of a piece in your home, a comment, or tag us on social media, you keep ownership of it, and you give us permission to use it — to show it on this site, in our journal, in our emails and on our own social accounts, without payment. By sending it you confirm that it is yours to give, that any person recognisable in it has agreed, and that it is honest and your own opinion. We may decline or remove anything at our discretion, and nothing we publish is an endorsement by us of an opinion in it. Nothing in these terms limits your right to say publicly what you think of us.
Using this site properly
Please do not use this site to break the law, to harass or impersonate anyone, to post anything unlawful, abusive or deliberately false, to send unsolicited advertising, to introduce malicious code, to interfere with the site or the systems behind it, to scrape or harvest our content or our customers’ information, or to attempt to get at parts of the site that are not open to you. We may suspend or end your access if you do.
Artificial intelligence on this site
This site uses software with artificial intelligence in it — the chat window, and the search and filtering that help you find things. It is useful and it is not infallible.
Anything an automated chat or search tells you is provided for convenience and is not a promise from us. It may be incomplete, out of date or simply wrong, particularly on price, availability, dimensions, materials, lead times, freight and delivery. The product page, your written order confirmation, and an answer from a person at Cayen Home are what count. If an automated answer and one of those disagree, the automated answer is the one to disregard — and please tell us, so we can fix it.
Please do not put confidential information, payment card numbers or anything sensitive into a chat window. What you type may be processed by the companies that provide these tools and may be used to improve them; our privacy policy explains how we handle your information.
Where we have used AI tools to help prepare text on this site, the responsibility for what it says is still entirely ours.
Links to other sites
This site links to places we do not control, including cayencollection.com, our makers’ sites and our social accounts. We offer those links as a convenience. We are not responsible for what is on them, and their own terms and privacy policies apply when you are there.
Email and text messages
If you give us your email address you may hear from us occasionally about new arrivals, ideas and events in Carmel. Every email has an unsubscribe link and it works.
If you give us your mobile number and agree to receive text messages, you agree to receive them from us at that number, including messages sent by automated means. Agreeing to texts is never a condition of buying anything. Message frequency varies. Message and data rates may apply, and they are between you and your carrier. Reply STOP to any message to stop them and you will get one confirmation and nothing further; reply HELP for help, or email concierge@cayenhome.com. By signing up you confirm you are 18 or older and that the number is yours to enrol. Carriers are not liable for delayed or undelivered messages.
Texting us about your order is not a marketing sign-up, and we will not treat it as one.
Notice to California residents
Proposition 65. California requires a warning where a product can expose you to chemicals the State of California has identified as causing cancer, birth defects or other reproductive harm above particular limits. These warnings can apply to some — not all — furniture and furnishings, lighting and electrical cords, lead crystal and glassware, ceramic and painted tableware, brass and bronze objects, candles, and natural stone and mineral specimens. If you have any question about a particular piece, please call us on (831) 626-2722 or email concierge@cayenhome.com before you order, and we will find out what we can from its maker and tell you.
Complaints. Under California Civil Code section 1789.3, California users of this site are entitled to this notice: you may report a complaint to the Consumer Information Division of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.
Our Your Privacy Choices page explains your rights over your personal information under California law and how to exercise them.
When you write to us
If you send us an idea, a suggestion or feedback about the shop or the site, we may use it without owing you anything for it and without keeping it confidential. This does not apply to your order details or your personal information, which are covered by our privacy policy, nor to anything covered by a signed agreement between us.
What we do not promise
We stand behind what we sell and we say so plainly elsewhere in these terms and in our policies. This section is about the site itself and the law’s default warranties.
THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, CAYEN HOME DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ITS CONTENT IS COMPLETE OR CURRENT.
Some states do not allow these disclaimers, so some of them may not apply to you. Nothing in these terms takes away a right you have under California consumer law that cannot be waived, and nothing here limits our liability for fraud, or for death or personal injury caused by our negligence.
Where a piece carries a maker’s warranty, that warranty is the maker’s and we will help you claim under it.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CAYEN HOME AND ITS OWNERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR LOSS OF USE, ARISING OUT OF YOUR USE OF THE SITE OR ANY PIECE BOUGHT THROUGH IT, WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.
WHERE WE ARE FOUND LIABLE, OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID US FOR THE ORDER THE CLAIM RELATES TO.
We have set that limit at the price of your order deliberately. It is the number that matters to you, and we would rather be answerable for the full value of what you bought from us than cap it at some token figure.
Some states do not allow these limitations, in which case our liability is limited as far as the law allows.
Indemnity
You agree to cover our reasonable costs, including legal fees, if a third party brings a claim against us because of your misuse of the site, your breach of these terms, or something you posted or sent us.
If something goes wrong between us
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS — SEE BELOW.
Talk to us first. Before either of us starts an arbitration, we each agree to try to sort it out directly. Send a written description of the problem and what you want done about it to concierge@cayenhome.com, or to Cayen Home, PO Box O, Carmel, California 93921. We will do the same for you at the address we have. For 60 days from that notice we will both work in good faith to resolve it, by telephone if either of us asks. This step is required before arbitration, and time limits pause while it runs. In our experience almost everything ends here.
Arbitration. If we cannot resolve it, you and Cayen Home agree that any dispute arising out of or relating to these terms, this site, anything you bought from us, or our dealings with each other will be resolved by final and binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this agreement to arbitrate. The arbitration will be held in Monterey County, California, or by telephone, video or on documents alone if you prefer — and if travelling to Monterey County would be a hardship for you, tell the arbitrator and it will be arranged another way. An arbitrator can award anything a court could, including the costs and legal fees the law provides for.
Small claims. Either of us may instead bring an individual claim in small claims court if it qualifies, and this section does not stop you.
NO CLASS ACTIONS. YOU AND CAYEN HOME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. If this class action waiver is held unenforceable as to a particular claim, that claim — and only that claim — is severed and goes to court.
JURY TRIAL WAIVER. YOU AND CAYEN HOME EACH WAIVE THE RIGHT TO A TRIAL BY JURY, TO THE FULLEST EXTENT PERMITTED BY LAW.
How to opt out, and it costs you nothing. You may decline this arbitration agreement within 30 days of your first order by emailing concierge@cayenhome.com with the subject line "Arbitration Opt-Out" and giving your name and order number, or by writing to Cayen Home, PO Box O, Carmel, California 93921. That is all it takes. Opting out will not affect your order, your price, or how we treat you in any way, and the rest of these terms still apply. If you opt out, disputes between us go to the courts named below.
What is not covered. Claims about intellectual property — copyright, trademark, trade secrets — are not subject to arbitration. Nothing here stops either of us from asking a court for an injunction, or stops you from reporting a matter to a government agency.
Governing law and courts. These terms are governed by the law of the State of California, without regard to its conflict of laws rules. For any matter that goes to court rather than arbitration, you and we agree to the exclusive jurisdiction of the state and federal courts located in Monterey County, California.
Time limit. To the fullest extent permitted by law, any claim must be brought within one year after it arises, or it is waived.
General
If part of these terms cannot be enforced, the rest still stands and the unenforceable part is applied as closely as the law allows to what it intended.
If we do not enforce something straight away, we have not given up the right to enforce it later.
These terms are personal to you and you may not transfer them. We may transfer them if the business is sold or reorganised.
These terms, together with our shipping policy, our return and refund policy and our privacy policy, are the whole agreement between us about this site and your purchases through it, and replace anything said before. A signed proposal or order acknowledgement for a design or custom project sits alongside them and governs that project.
We may suspend or close the site, or your access to it, at any time. The sections on our content, disclaimers, liability, indemnity and disputes survive.
Questions
Please ask. We would much rather talk to you than have you puzzle over a document.
Cayen Home, The Ivy Courtyard, 6th Avenue and Mission Street, Carmel-by-the-Sea, California 93921
Telephone (831) 626-2722
concierge@cayenhome.com — we reply within two business days.